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Important note: You must activate the new verification app on your mobile phone to use the university systems and services that require two-factor authentication. Please note that there are no other verification methods, such as phone calls.
Activate two-factor authentication in 3 minutes

To activate the new two-factor authentication app (FortiToken Mobile), download it from the app store to your mobile phone, then carefully follow the instructions below to activate it correctly.

First, download the app

On your phone

You are browsing from your phone. Download the app with the button below, then complete steps 1 to 3 on a computer, because the code appears on the computer screen.

Scan with your phone camera

Download the FortiToken Mobile app from the App Store.

Download from App Store
Scan with your phone camera

Download the FortiToken Mobile app from Google Play.

Download from Google Play
Scan with your phone camera

We recommend downloading the Gbox intermediary store. Then, through the Google Store visible within Gbox, search for the FortiToken app.

Download Gbox from AppGallery

Second, check your phone settings

On your phone 0 of 3 ready
Third, follow the activation steps
0 of 4 steps done
1✓
On your computer

Visit the website https://mfa.ksu.edu.sa from your computer and log in with your account credentials.

2✓
On your computer

Click the FortiToken button, then select Mobile, click Scan QR code, and finally press OK.

Illustrative sequence of clicks. The actual screen may look slightly different.

3✓
On your phone

In the FortiToken app on your phone, select Scan barcode and scan the code displayed on your computer screen.

FortiToken Scan barcode
Illustrative mock-up
4✓
On your phone

Once activation is complete, you will receive a notification through the app whenever you try to use a service that requires verification. Tap Approve.

9:41 FortiToken Deny Approve
Illustrative mock-up
Did the activation work?
Common problems
I did not receive the Approve notification

Check the following on your phone:

  • FortiToken app notifications are enabled.
  • Your phone's time is set to automatic.
  • Battery saving modes and Do Not Disturb are off, or FortiToken is excluded from them.
The app cannot read the code on my computer screen
  • Make sure the app is allowed to use the camera.
  • Increase your computer screen brightness and make sure the whole code is visible.
  • Move your phone slightly closer or further away until the camera focuses.
I changed my phone or deleted the app

Activation is tied to the device it was done on, so you will need to activate again. Please follow the instructions for resetting the verification token as shown in the guide.

Problem not solved? Contact the Beneficiary Care Unit via its.ksu.edu.sa or call 011-8055555.

You can also refer to the following instruction guides:
Explanatory Video PDF Version
System Beneficiary
Faculty
Employees