Everyone realized the importance of communication in daily life. Telephone communication is one of the most widespread and expeditious forms of communication; it provides for the exchange of information in all areas of human endeavor. Every organizations need internal network connections to communicate with all internal departments. King Saud University paid attention on importance of internal communication since its inception.
In recent years, the Deanship of E-Transactions and Communications has taken major steps to keep up with developments in communication technology, for example, it has implemented IP communication based on data networks.
The IP telephony (Internet Protocol telephone) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice.
Investing in this area saves a lot of money which is usually spent on installing copper cables in buildings to set up traditional telephone systems and fax machines. IP communication systems save money and effort, in addition to minimizing the problems and shortcomings resulting from the overlap among communication and networking projects. The KSU has created a separate section dedicated to manage communications.
Operators are responsible for receiving internal and external calls. They are also responsible for assisting external callers and connecting them with relevant parties in the University. There are two groups of operators:
1. King Khaled University Hospital’s Operator: 4670011 or 11 from inside the hospital (available 24 hours/day)
2. Academic Campus Operator: 4670000 or 12 from form inside the University campus (available 8 hours/day)
Maintenance and IT Support:
The Deanship tries to resolve any issues as soon as possible. Reports show that issues are resolved within one business day. The Deanship has established the following contact channels to report issues, make inquiries, and resolve technical problems:
- Maintenance Department: 75000 to report out-of-order telephones
- Customer Care Department: 75557 or http://75557.ksu.edu.sa to report issues
- Send an email to email@example.com